Last updated · December 2, 2025
These Terms of Service ("Terms") form a binding agreement between you ("you", "your", or "Customer") and Xelvoraa Labs, Inc. ("Xelvoraa", "we", "us", or "our") and govern your access to and use of the Xelvoraa website at xelvoraa.online and any related products, APIs, documentation, and services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility & account
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Services. When you create an account, you agree to provide accurate information and to keep your credentials confidential. You are responsible for all activity under your account.
2. The Services
Xelvoraa provides AI/ML infrastructure including model training, evaluation, observability, deployment, and related developer tools. The features available to you depend on your plan and your written agreement with us, where applicable.
3. Customer data
You retain all rights to data you upload, generate, or process via the Services ("Customer Data"). You grant us a limited license to host and process Customer Data solely to deliver the Services to you. We do not train our models on your Customer Data without your written consent.
4. Acceptable use
You agree not to use the Services to:
- Violate any law, regulation, or third-party right.
- Generate or distribute content that is illegal, harmful, deceptive, or that infringes intellectual property rights.
- Send unsolicited bulk communications or spam.
- Interfere with, probe, or attempt to gain unauthorized access to the Services or other customers' environments.
- Reverse engineer, decompile, or attempt to discover source code of the Services, except where law expressly permits.
5. Fees & payment
Paid plans are billed in advance on a monthly or annual basis. Usage-based charges accrue during each billing cycle and are invoiced afterwards. All fees are non-refundable except where required by law or expressly stated in your order form. Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
6. Free & trial plans
We may make portions of the Services available on a free or trial basis. Free and trial plans are provided "as is" without warranties. We may modify, throttle, or discontinue free and trial plans at any time.
7. Confidentiality
Each party will use the other party's confidential information only as needed to perform under these Terms and will protect it with at least the same care it uses for its own confidential information (and no less than a reasonable standard of care).
8. Intellectual property
We retain all right, title, and interest in and to the Services and any improvements, derivative works, and feedback. You retain ownership of your Customer Data and your work product. Feedback you provide may be used by us without restriction.
9. Warranties & disclaimers
We provide the Services with commercially reasonable skill and care. Except as expressly stated, the Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Each party's aggregate liability arising from or related to these Terms will not exceed the amounts paid by you to us in the twelve months preceding the claim, or one hundred US dollars, whichever is greater.
11. Indemnification
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Services in violation of these Terms, or your violation of law. We will defend and indemnify you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe a third party's intellectual property rights.
12. Term & termination
These Terms remain in effect while you use the Services. Either party may terminate for material breach with thirty days' written notice and an opportunity to cure. On termination, your right to use the Services ends; you may export Customer Data for a period of thirty days, after which we may delete it.
13. Modifications
We may update these Terms from time to time. If a change is material, we will provide reasonable advance notice. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
14. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Any dispute will be brought exclusively in the state or federal courts located in Delaware, and the parties consent to personal jurisdiction there.
15. Contact
For legal notices, email legal@xelvoraa.online with a copy by post to: Xelvoraa Labs, Inc., 548 Market Street, Suite 35601, San Francisco, CA 94104, United States.