Last updated · December 2, 2025
This Privacy Policy describes how Xelvoraa Labs, Inc. ("Xelvoraa", "we", "us", or "our") collects, uses, and protects personal information when you visit xelvoraa.online or use any of our products and services (the "Services"). By using the Services, you agree to the practices described below.
1. Information we collect
Information you provide
When you contact us, request a demo, subscribe to our newsletter, or create an account, we may collect:
- Identifiers such as your name, email address, and company name.
- Job role and approximate team size (only when you choose to share them).
- Any message content you submit through our forms or via email.
Information collected automatically
When you visit our website, we automatically collect limited technical information, including IP address (truncated where required by law), browser type, device type, referring URL, and pages visited. We use a privacy-respecting analytics provider and do not use cross-site advertising trackers.
Information from product usage
If you use the Xelvoraa platform, we process the data you upload, the models you train, and the inferences you serve — solely to provide the service to you. Your data is your data. We never train our models on your customer data without your written consent.
2. How we use information
We use the information we collect to:
- Provide, operate, and improve the Services.
- Respond to your inquiries and provide customer support.
- Send transactional emails (e.g., account, billing, security notices).
- Send marketing emails only when you have opted in. You can unsubscribe at any time.
- Detect, prevent, and investigate fraud, abuse, and security incidents.
- Comply with applicable legal obligations.
3. Legal bases (GDPR / UK GDPR)
Where applicable, we rely on the following legal bases: performance of a contract, legitimate interest (e.g., securing and improving the Services), consent (e.g., newsletter), and legal obligation.
4. Sharing of information
We do not sell your personal information. We share information only with:
- Service providers (e.g., cloud hosting, payment processing, customer support) under written contracts that require confidentiality and data protection.
- Authorities, when required by valid legal process and only to the extent necessary.
- Successors, in the event of a merger, acquisition, or reorganization, subject to equivalent protections.
5. International transfers
We may transfer personal information to countries outside your country of residence. Where we transfer information from the EEA, UK, or Switzerland, we rely on standard contractual clauses or another approved transfer mechanism.
6. Data retention
We retain personal information only for as long as needed to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Customers can configure retention windows for product data inside the platform.
7. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information. Our security program is aligned with SOC 2 Type II controls. No system is perfectly secure; we encourage you to use strong, unique passwords and to enable single sign-on where available.
8. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict the processing of your personal information, and to object to certain processing. To exercise these rights, email privacy@xelvoraa.online. We will respond within thirty days.
9. Children
The Services are not directed to children under 16. We do not knowingly collect personal information from children.
10. Cookies
We use a small number of essential cookies for authentication and preferences, plus a single analytics cookie. We do not use cross-site advertising cookies. You can disable cookies in your browser settings.
11. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date. Material changes will be communicated by email or via an in-product notice.
12. Contact
Questions about this policy? Write to us at privacy@xelvoraa.online or by post at: Xelvoraa Labs, Inc., 548 Market Street, Suite 35601, San Francisco, CA 94104, United States.